Help
Answers to insurance and claims related questions
A: Please pay attention to the following points when signing for the package:
1) When signing, please check the goods in front of the warehouse handover person / courier to check whether the outer package of the goods is in good condition, whether the outer package is obviously damaged or torn, whether the box seal is in good condition, and whether there is obvious difference in weight. If there is any abnormality, please make a remark on the waybill before signing;
2) If the goods are damaged, lost or short when they are delivered, please ask the courier to sign on the express sheet to prove the abnormality and take photos of the abnormal goods and outer packaging. If there is no courier's signature, they will not participate in the claim;
3) the normal receipt of goods marks the end of the whole process of transshipment. Our company will not be responsible for any situation of goods after the normal receipt.
2. Time limit and method of payment?
Answer: Choose to directly print the claim amount to the corresponding account, and the time limit for payment is 1-2 working days.
The time limit is 5 days for the payment of the claim amount to Alipay, (providing Alipay / WeChat / bank account and corresponding name).
Select to print the claim amount to the personal bank account (name, card number, XX Branch, XX City, XX Province, XX bank of the deposit bank), with the time limit of 5-7 working days
3. Why not pay according to the actual value?
Answer: our company requires customers to declare truthfully according to the national customs regulations. We suggest that you fill in the commodity forecast information truthfully according to the actual price. If there is any problem caused by false report or false report, our company will not bear any responsibility. According to the claim terms published on our website, if the declared value is lower than the actual value, compensation shall be made according to the declared value.Please refer to claim details >>for details
5. How to compensate for the leakage of liquid caused by the damage of fragile products?
Answer: if the fragile goods are damaged or the liquid leaks out, we will not participate in the claim (loss or damage protection) if we do not choose the reinforcement service according to our claims rules; if we choose the reinforcement service, we will compensate 20% of the freight of the damaged goods. It is suggested that you choose to purchase reinforcement and insurance services at the next transfer to reduce the risk of damage. Thank you! More detail，Please refer to claim details >>for details
4. Why is there so little compensation for leakage of liquid and damage of fragile products?
A: the risk of damage of fragile goods in transit is very high. It is recommended that you transfer such goods carefully or purchase reinforcement and insurance services to reduce the risk of damage of packages in transit. More detail，Please refer to claim details >>for details
5. I chose reinforcement service for this package. Why is it still damaged?
A: reinforcement services only reduce the risk of package damage and cannot guarantee that the package will not be damaged. It is recommended to choose insurance and reinforcement for fragile and valuable items at the same time. More detail，Please refer to claim details >>for details
6. Why is the compensation amount not calculated according to the exchange rate I paid?
A: the exchange rate for claims settlement is based on the exchange rate published on our website when you pay the date.
7. My things are all damaged and can't be used. Why only pay 30% of the declared value?
Answer: according to our company's claim rules, the goods are not reinforced, uninsured and damaged completely: 30% of the declared value of compensation (if the actual value is lower than the declared value, the compensation will be made according to the actual value), up to 500 yuan, and the freight will not be returned. For details, you can log in http://fycargo.com Thank you!
8. The package I received is short of goods. What should I do?
A: please contact the merchant first to check whether there is less delivery or missing delivery, and compare with the weight of international express delivery and non Vietnam transfer when signing for receipt, provide the merchant's shopping voucher, that is, the screenshot of the order with the merchant's logistics number, which should include (logistics number, unit price and total price of goods, quantity of goods, actual picture of goods), and provide effective proof of shortage (signature and seal of the courier) and opening The box picture and the weight before receiving the package, attach the front and back sides of the ID card, submit the claim work order, and there will be customer service for you to handle.
Note: for details of insurance and claim settlement, see http://www.fycargo.com， More detail，Please refer to claim details >>for details